Frequently Asked Questions
Q. What is Deslo?
DESLO is an organisation that offers expert authentication services by our in house specialists and is an online destination to sell and buy luxury pre-owned handbags.
Q. Is everything authentic?
Yes! At DESLO we have perfected our skills in the luxury goods business. We are experts in authentication with many years experience combined. We can 100% promise that all items for sale are the genuine articles so you can buy with confidence and security.
We do not rush our authentication process as we like to ensure everything is checked, down to every stitch. This is why we do not authenticate through photographs alone - We inspect your item thoroughly by two in house experts and our smart database scan technology, and we can ensure buying with Deslo you are getting the real deal.
Q. What is the shipping cost and when will I receive my item?
All purchased items are insured up to their value and are tracked with our trusted courier Royal Mail.
- UK Standard Delivery £6.95.
- UK Express Delivery within 1-2 working days £9.95.
- Europe Delivery within 3-5 working days £14.95.
- Rest of The World Delivery within 5 working days £24.95.
Please note that any customs / duties will be payable by the recipient.
Q. Can I return my item?
You may return the item within 7 days of purchasing and receive a full refund as long as the tag is still on and the item is unworn, please note we do not pay for the cost of the return or are responsible for lost items - so please use secure courier service. Deslo does not cover damage or faults occurred after purchase.
Q. What Designer do you take if I wish to sell?
At the moment whilst we are still a growing business we only take Designer Handbags. We do not take any diffusion lines - if you are unsure on what we take, please don't hesitate to contact us.
- Alexander McQueen
- Bottega Veneta
- Christian Louboutin
- Dolce & Gabanna
- Jimmy Choo
- Marc Jacobs
- Off White
- Stella McCartney
- Vivienne Westwood
- Yves Saint Laurent
Q. What condition does my item need to be in order to sell to you?
We are pre-owned but we do have condition guidelines. See below:
- Brand New/Excellent - Never worn still in original packaging.
- Very good - Very little signs of wear - may or may not include original packaging.
- Good - Some signs of wear - may or may not include original packaging.
- Poor - Signs of wear and tear - may or may not include original packaging.
We do not take items that are damaged, faulty, have any missing serial numbers or any items that we are unable to authenticate. Delso has the right to refuse authentication.
Q. How long does authentication take?
At least 48 hours. At Deslo we are the heart of authentication and we are very careful with every item we receive as we have seen it all. If you wish for a quicker turn around please contact firstname.lastname@example.org
Q. What are your consignment fees?
At Deslo we are proud to be consignment! When your item sells on our website we will pay you the sale price minus the commission.
- Items above £500 - 25%
- Items under £500 - 15%
Q. I have sold an item, when will I receive payment?
Payment via bank transfer usually takes 2-4 business days.
Company Number: 13294672